Terms & Conditions
DEPOSIT/REFUND/CANCELLATION POLICY/HOLIDAYS:
A valid credit card or debit card is required to reserve your reservation. A $100 non-refundable deposit will be required to hold your reservation. Once we confirm your booking date and time, a payment arrangement can be made to pay the remaining balance. Or the remaining funds will be due one week before your party, before gaming begins. Debit or credit only will be accepted. Additional time will cost $125 per hour pending availability. Holidays prices and time are subject to change. Keyz Ultimate Gaming doe not process refunds. If a cancellation occurs, you will be able to reschedule your event based on availability.
PRIVACY POLICY:
Keyz Ultimate Gaming is committed to protecting your privacy. We use the information we collect on the site to make bookings as simple as possible and to enhance your overall experience. We do not sell, trade, or rent your personal information to others.
TRAVEL SURCHARGE:
Our primary service area is a 20-mile radius from Antioch, Illinois. We will service areas outside our primary area. But must add a fuel surcharge fee of $75 for areas 21-50 miles outside of the radius or $125 when we travel 50+ miles outside of the radius. Please ensure the fuel surcharge is paid prior to your event. For events outside the service area please call
224-338-9803 for pricing.
SERVICE AREA:
Antioch, Round Lake Beach, Fox Lake, Grayslake, Gurnee, Beach Park, Great Lakes, Zion, Waukegan, Libertyville, Wauconda, Lindenhurst, Wadsworth, McHenry, North Chicago, Volo, Pleasant Prairie, WI, Bristol, WI, Kenosha, WI, Trevor, WI
BAD WEATHER:
Keyz Ultimate Gaming trailer was designed for all types of weather conditions. The theater is insulated and climate controlled with heat and air conditioning. In the event of severe weather (lightning, very high winds, flooding and/or extremely heavy rains, snow or ice) we may (and reserve the right to) reschedule your service to guarantee the safety of you, your guests, our staff and equipment. If the threat of these storms threatens your party and you are aware in advance (pending or anticipated snow storm or other strong weather event) please contact us to begin the rescheduling.
SUPERVISION:
We require a parent or responsible adult to be on or near the trailer at all times to supervise their guests. Guests under the age of 16 require a parent or guardian to be on the property and within contact should the game coach need to reach them. Children under the age of 8 are not allowed unsupervised in the trailer unless supervised by a parent or guardian at all times.
ALCOHOL/DRUGS:
You may serve alcohol at your event or party; however, we reserve the right to refuse, cancel or cut short any party or booking when alcohol is being served. Alcohol is not allowed in the trailer at any time. Drugs of any sort will not be tolerated in or around the equipment. Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the party immediately with no refunds.
DAMAGE/INJURY:
Keyz Ultimate Gaming Trailer shall not be responsible for any damage to property resulting from a request by the client to position. This includes both above ground and below ground property/equipment damage. Additionally, we reserve the right to charge the client’s credit card for damages to the trailer or equipment resulting from the careless or wilful damage of same by client’s guests. Keyz Ultimate Gaming Trailer does not assume any responsibility for any injuries sustained on the client’s property or their designated location. All liability for damages or injuries is the sole responsibility of the client and/or host.
FOOD/DRINK:
Keyz Ultimate Gaming trailer does not allow any food or drinks into the video game theater. Please have your guests consume them outside of the trailer prior to entering.
PICTURES:
While your party is in effect the Game Coach will be taking pictures of the party from inside the trailer. You will then be able to view these pictures on Keyz Ultimate Gaming Facebook Fan Page and copy them to your files. If you do not want our Game Coach taking these pictures or posting them on the Fan Page please notify us via Email prior to the party. This is a service we provide to our guests so they can be sure to capture their party as it happens.
TIPS:
The Game Coach is there to make sure that your group is making the most of our high-tech fun. He tutors, inspires and entertains. Tipping for good service is a great idea, but not required.
OUR TRUCK/TRAILER:
When the truck pulls up, we will try to park in the most level & flat area or logical spot to accommodate your party. Sometimes, we park in your neighborhood street, so you might want to let your neighbors know (in case they may object) or let us know if you have a preferred spot for us. We might also have to block a driveway. The truck/trailer generally take up 6-7 parking spots if parked horizontally.
**Please keep in mind that our Game Coach will not park anywhere that may cause a danger to persons, property or equipment. Our truck and trailer combination is very long and we will need a minimum of 35 feet of space to park. Additionally our Game Coach will never disconnect the truck from the trailer at a party/event without prior approval nor park off of a hardened surface.
VIDEO GAME RATINGS:
Keyz Ultimate Gaming will not play any “M” rated or higher rated game in the video game theater without authorization from the client prior to the party/event or adult approval at the time of the event. If you wish to have an “M” rated game or higher at your party/event please contact us, indicating the game you prefer or let the Game Coach know as soon as you can after he gets there.